Live Plant Shipping Policy – Fall & Winter 2026

Please read: The following shipping conditions apply only to orders containing live aquarium plants. If your order does not contain live plants, these conditions do not apply, and you may simply acknowledge the policy at checkout.

Our Shipping Service

In the fall of 2026, we were fortunate to secure some extremely competitive shipping rates through Canada Post. As a result, virtually all of our flat-rate shipments are now sent using Canada Post Xpresspost.

With our central location in Winnipeg, Manitoba, we're ideally situated to ship throughout Canada. Most major cities and many smaller communities can be reached within approximately 1–3 business days.

We're proud to offer some of the most competitive shipping rates available, allowing us to get your plants to you quickly without adding unnecessary costs to your order.

Important: Canada Post FlexDelivery

As temperatures begin to drop across Canada, we strongly encourage all customers ordering live plants to sign up for and use Canada Post FlexDelivery.

Best of all, FlexDelivery is completely free!

FlexDelivery allows you to have your package shipped directly to a Canada Post outlet of your choice, where you can pick it up when convenient.

This is particularly important during colder weather. Rather than having your package spend additional time travelling around in a delivery truck or sitting outside your home, it will be held safely at a designated Canada Post location until you collect it.

Many outlets are conveniently located inside stores such as Sobeys and Rexall.

If you live in a smaller community where Canada Post already delivers your packages directly to the local post office, you may not need to register for FlexDelivery.

Live Arrival Guarantee

We want your plants to arrive healthy and in good condition. However, cold weather and delivery conditions can create additional risks when shipping live plants.

Please understand that our Live Arrival Guarantee is subject to the following conditions:

• Using FlexDelivery: Orders shipped through FlexDelivery are fully covered by our Live Arrival Guarantee, subject to the normal requirements of the guarantee.

• Home or community mailbox delivery: If Canada Post tracking indicates that a package was delivered to a community mailbox or left at your front door, the order will not qualify for our Live Arrival Guarantee.

• Alternative delivery arrangements: If you are always home and prefer to have your package delivered directly to your residence, please contact us beforehand. We may consider these requests on a case-by-case basis. However, shipping costs will not be refunded in these circumstances.

We cannot require customers to use FlexDelivery, but please understand that the delivery method is an important consideration when determining eligibility for our Live Arrival Guarantee.

Our recommendation is simple: If you're ordering live plants during the colder months, use FlexDelivery. It gives your plants the best possible chance of arriving safely, and it ensures your entire order is covered by our Live Arrival Guarantee.

Questions?

If you have any questions or concerns about shipping, FlexDelivery, or our Live Arrival Guarantee, please don't hesitate to contact us. We're always happy to help!

Thank you for supporting our small business and choosing The PlantGuy!

John Mathieson
Owner, The PlantGuy